International Relations Director

Mission: Internship in the microfinance and economic development area in a microfinance institution of the secondary network.
- To corroborate the project of an exportation's offer of ten products for the subsidiary in Cusco as part of the Strategic Regional Plan of Exportation (PERX), the Development Plan and the Operational Competitive Plan of Exportation,
- To corroborate the consultant works of a commercial analysis study in touch with the "support project to improve the productive offer and to facilitate the international trade",
- To révise the guide of the Business Game in relation with the MESUN's methodology from the International Labour Organization,
- To prepare an objectives guide of the modules of the Diálogo de Gestiones' methodology of Acción Internacional and the Interamerican Development Bank.

Mission: To launch an technical assistance service sending a mechanic to the breakdown's place to repair the truck or the coach in Spain, in France (by night) and Italy (by night). Then I had to :
- answer and call,
- listen to the customer and understand his need,
- reassure, inform and advise the customer,
- enter the customer, vehicle, place and breakdown information,
- follow the development of the service,
- speak and write in several languages with foreigner customers and the other assistance call centers,
- check the invoices' suppliers,
- reinvoice to the customers

Mission: To launch an technical and medical assistance service sending :
- a mechanic to the breakdown's place to repair the truck or the coach,
- a doctor, an ambulance to the Spanish customers abroad or the foreign customers in Spain,
Then I had to :
- answer and call,
- listen to the customer and understand his need,
- reassure, inform and advise the customer,
- enter the customer, insurance policy, vehicle, place, breakdown, illness information,
- follow the development of the service,
- speak and write in several languages with foreigner customers and the other assistance call centers.